Order Process 

All orders are dealt with on an individual basis. Once an order is placed, a confirmation email will be sent to the email address given. When the order has been processed, an invoice will be issued and sent to the email address given. On payment of the invoice, the products will be posted to you via courier once the funds have cleared in our account. 

Please note: There may be times that you may have to wait a few days for your purchase. This is because we are a small business and we make products in small batches. We will notify you as soon as possible if the products you have ordered are not available along with an estimated timeline of when you can receive your products.

Cancellation Process

If you are unhappy with your purchase, please contact us immediately. You can cancel an order from the moment you place the order until 14 working days after you have received the products. Returned items must be returned in the original packaging. Please note returns postage is non-refundable.

Complaints Process

When there are any damages to your products, please notify us (via email or WhatsApp) within 48 hours of receipt of your products. We will happily assist.